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1. When is my payment due?

The due date for bill are 20 days from the bill creation / mailing date. If payment is not received by the the due date, a reminder notice will be sent.  If a bill should remain unpaid 15 days past this due date, a 10% penalty will be charged and a call will be placed to the phone number provided to customer service.  A final reminder notice will be sent to the service address 48 hours prior to shutoff, which incurs an additional $43 fee. 

Please call our office at 858-756-2424 to make payment arrangements or if you should have any questions.

2. How do I sign up for water service or make billing changes to my existing service?

Call our office at 858-756-2424 to transfer an account into your name or to make any changes in billing information on an existing account. Please notify the District promptly in the event of any change in ownership, tenancy or billing address.

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1. How do I shut off my water to make repairs?

SFID recommends that all customers have a shut off valve on the property side of the meter. The valve on the street side of the meter is SFID's responsibility and should be operated by District personnel only. If you do not have a valve on the property side of the meter and need your water shut off, call 858-756-2424, and we will set up an appointment to do so during our regular business hours.

2. Where can I call if I have an emergency and SFID is closed?

In the event of an after-hours emergency, call 858-756-2854 or 858-756-2424 to reach an answering service after normal business hours.

3. Should I have a pressure regulator?

SFID recommends that all customers have a pressure regulator to guard against damage to pipes and fixtures in the event of a fluctuation in water pressure.

4. When would I need to install a backflow device?

If there is a possibility of contamination of the public water supply by your water use, you will be required to have an approved backflow device. Backflow devices are required on all new commercial and agricultural accounts. If you are an existing account and fall into a "high risk" category such as chemical processing, medical and dental facilities, flower grower, etc., you are required to immediately install a backflow device to protect other water users on the system. Please call our office at 858-756-2424 if you have any questions regarding backflow devices.