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1. Will there be a change in billing frequency?

There currently is no plan for the District to switch customers that are currently on bi-monthly billing to monthly billing. 

2. How will customers be informed prior to the new meter installation?

First, a letter will be mailed to the owner at least two weeks prior to the installation of the new meter. Then a notice will be placed at the entrance to the property (front door, side door, garage door, gate, etc.) no less than 2 days prior to work being performed in the neighborhood. Given that the District will be replacing multiple meters within a neighborhood, most notices will give information of the week when the meter is to be replaced.

3. How will customers be able to review their water usage?

The District is currently in the process of installing Automated Metering Infrastructure (AMI) for all customers in six separate phases.  Currently the District is anticipating to complete installation for all customers by July 2021.  Customers will be notified when they have been transitioned to AMI and can utilize this technology to view their water use.  If you have been notified that your service has been transitioned to AMI, please follow this link to sign up and view your usage. 

https://www.sfidwater.org/276/NEW-View-My-Water-Use