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The due date for bill are 20 days from the bill creation / mailing date. If payment is not received by the the due date, a reminder notice will be sent. If a bill should remain unpaid 15 days past this due date, a 10% penalty will be charged and a call will be placed to the phone number provided to customer service. A final reminder notice will be sent to the service address 48 hours prior to shutoff, which incurs an additional $43 fee.
Please call our office at 858-756-2424 to make payment arrangements or if you should have any questions.
There currently is no plan for the District to switch customers that are currently on bi-monthly billing to monthly billing.
The District is currently in the process of installing Automated Metering Infrastructure (AMI) for all customers in six separate phases. Currently the District is anticipating to complete installation for all customers by July 2021. Customers will be notified when they have been transitioned to AMI and can utilize this technology to view their water use. If you have been notified that your service has been transitioned to AMI, please follow this link to sign up and view your usage.