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1. When is my payment due?
2. How do I sign up for water service or make billing changes to my existing service?

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1. How will customers be informed prior to the new meter installation?
2. How will customers be able to review their water usage?
3. Will there be a change in billing frequency?

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1. What is done to purify the water before it comes out of the tap?
2. Who is making sure that my water is safe and healthy to drink?
3. Who should I call if I have a problem with my tap water?
4. How do I treat water during an emergency?
5. How do I handle water emergencies?
6. How do I flush my household pipes?
7. Is there lead in my water?
8. Is there fluoride in my water?
9. Can pregnant women drink tap water?
10. Can people with HIV/AIDs or weakened immune systems drink tap water?
11. Do I need to purchase a home treatment device to make my tap water safe?
12. Should I boil my water?
13. Do I need a water softener?
14. Should I buy bottled water or water at vending machines or water stores?
15. Why does my water sometimes look dirty, cloudy or have a strange color?
16. Why does my water leave spots on my glasses, coffeepot and showerhead?
17. How can I find out what's in my water?

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1. How do I shut off my water to make repairs?
2. Where can I call if I have an emergency and SFID is closed?
3. Should I have a pressure regulator?
4. When would I need to install a backflow device?